Terms of Use and Privacy Policy for Guided Interviews

Guided Interviews Terms of Use and Data Privacy Policy

Greater Boston Legal Services ("GBLS") is non-profit organization based in the Greater Boston Area that provides free legal help to low-income clients.

The website ("interviews.gbls.org") and the guided interviews available there are provided as a free service for low-income residents of the state of Massachusetts. By using the service, you accept and agree to the terms of use and privacy policy set forth below.

Terms Of Use and Data Privacy POlicy

Important disclaimers

  • This website does not constitute legal advice. You should consult a lawyer for legal advice.

  • We use our best efforts to prepare the forms on this site and to keep them up to date. Law changes or court or local variations may make any forms generated by this site unenforceable.

  • This website is offered completely without warranty, including an implied warranty of fitness. GBLS disclaims all liability for your use of information on this website or your reliance on the forms created by a guided interview.

  • You agree to indemnify and hold harmless GBLS, its board of directors and employees for all claims arising out of your use of these guided interviews or the information that they give you.

  • GBLS does not offer technical support for the interviews provided on this website.

  • Information you enter may not be protected by attorney-client privilege or attorney work product doctrine.

  • Do not use this system to conduct unauthorized practice of law. If you do, you may face civil or criminal liability.

How you are allowed to use this website

  • You must be over the age of 13 to use this website.

  • Commercial use is not allowed. GBLS retains the copyright to all content on this website.

  • You may not re-sell access to our service.

  • If you are representing a client, even for a fee, you may occasionally use this site during the course of your representation as long as you disclose that it is available for free from GBLS. If you intend to use it regularly, you should contact GBLS for a special arrangement.

  • Excessive use, abuse, or any use that interferes with the use of the system by others is not allowed.

What information we collect from you

  • Information that you type in the guided interview, which may include private information such as your name, address, and identification numbers.

  • Information sent automatically by your web browser, which includes information about your information service provider, your location and third-party analytics such as Google Analytics. This information is used to protect the system from unauthorized use and to understand the demographics of the users of our site and to improve the forms and interviews contained on this site.

  • Information from your web browser may be stored in computer logs for up to 180 days and reviewed to maintain the security of our system. Anonymous analytics may be stored indefinitely.

  • We use cookies and offer the option of using a social media account to login to identify you, to allow you to return to the site and finish an interview that is in progress. At any time you may delete your saved answers that are stored on our servers.

What Information We Share With Others

  • We will never sell your data.

  • Third-party analytics that we use for free to improve our website may also be used to improve Google's delivery of services to you.

  • We may use a third party service to store saved answers from completed interviews. We will delete your information upon written request.

  • We may share the data you provide with non-profit legal aid agencies or social service agencies solely to allow you to receive free legal representation or assistance in defending yourself in court. You may decline this assistance or withdraw your approval of this information sharing at any time by requesting it in writing. A summary of anonymized data, but not the anonymized data itself, may be shared with courts and government entities.

  • We may use anonymized data that you provide for research purposes in order to understand how to better provide legal services to the citizens of Massachusetts. Anonymous information may be shared with academic researchers to help with this goal. This information will never include your private, identifying details.

How we protect your information

  • All information sent to our servers and sent back to you is encrypted with standard HTTPS SSL encryption to protect it from other users on your network or in between your computer and GBLS. Your information is never sent over an unencrypted channel.

  • We make use of software controls, firewalls, and continuous monitoring to protect your information and to maintain the security of the website.

  • Access to your responses is limited to logged-in and authorized employees of Greater Boston Legal Services, only when necessary to make improvements to the system, to provide you legal representation, or at your request.

  • However: if you share a link to an interview, any person with that link will have access to the responses you gave in that interview.


GBLS may modify, alter, or update these Terms of Use at any time with or without notice. Please review the link on a regular basis for any such changes.

If you continue to use our website following a change to these Terms of Use, you will be deemed to have accepted the changes.


If any term or condition set out in this Terms of Use is held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will continue in full force.

These Terms of Use are governed by the laws of the Commonwealth of Massachusetts and deemed to be entered into by you and GBLS.

Please send any questions or comments about this Terms of Use and Privacy Policy to Greater Boston Legal Services, 197 Friend St, Boston, MA 02114.